Terms and Conditions

Effective date: 04.06.2025
Last updated: 07.06.2025

1. Introduction

Welcome to Step by Step Store ("us", "our"). These Terms and Conditions ("Terms") govern your use of our website and your purchase of Montessori educational products and materials from our online store.

By accessing our website or making a purchase, you agree to be bound by these Terms. If you disagree with any part of the Terms, please do not use our website or services.

2. Company Information

Business name: Step by Step Store
Address: Via Augusto Anfossi 13, Milan (zip code 20135), Italy
Email: info@stepbystep-store.com

3. Products and Services

3.1 Product Information

  • We sell authentic Montessori educational materials, toys and learning resources
  • All product descriptions, images and specifications are for informational purposes only
  • We make every effort to ensure accuracy, but we cannot assure that the information is complete or error-free
  • Products are subject to availability

3.2 Age Recommendations

  • Age recommendations are provided as guidelines based on Montessori principles
  • Parents and educators are responsible for assessing its suitability for individual children
  • Some products may require adult supervision

3.3 Educational Use

  • The products are designed for educational purposes according to the Montessori methodology
  • We provide general guidance but are not responsible for specific educational outcomes

4. Orders and Payments

4.1 Order Procedure

  • Orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability

4.2 Prices

  • All prices are in Euros and include applicable taxes, unless otherwise indicated
  • Prices may change without notice
  • Shipping charges are additional and calculated at checkout

4.3 Methods of Payment

  • We accept Visa, Visa Debit, JCB, Apple Pay, Google Pay
  • Payment is required at the time of order
  • All transactions are processed securely

4.4 Payment Issues

  • Orders may be delayed or cancelled if payment is not processed
  • Additional verification may be required for large orders

5. Shipping and Delivery

5.1 Shipping Areas

  • We ship to EU and UK (excluding Macedonia and Albania)
  • There may be restrictions for certain products or locations

5.2 Delivery Time

  • Estimated times are provided at checkout
  • Timelines are approximate and not guaranteed
  • Delays may occur due to circumstances beyond our control

5.3 Shipping Costs

  • Shipping costs are fixed
  • Free shipping may be available for orders over 100 Euro

5.4 Risk of Loss

  • Risk of loss passes to the buyer upon delivery to the address given
  • We are not responsible for lost, stolen or damaged packages after delivery

6. Returns and Refunds

6.1 Return Policy

  • You can return items within 14 days after delivery
  • Items must be unused, in original packaging and in resalable condition
  • Customized products cannot be returned unless defective

6.2 Return Procedure

  • Contact customer service to start the process
  • Return shipping costs are the responsibility of the customer unless defective items
  • Refunds are processed within 3 business days of receipt of items

6.3 Changes

  • Changes depend on product availability
  • Any price differences must be settled by the customer

6.4 Damaged or Defective Items

  • Report any damaged or defective items within 14 days of delivery
  • We will replace or refund defective items at no additional cost to the customer

7. Warranties and Disclaimers

7.1 Product Warranties

  • Products are guaranteed to be free from defects in materials and workmanship
  • The warranty period varies depending on the product
  • Normal wear and tear is not covered

7.2 Disclaimer

  • Products are sold "as is" with no additional guarantees
  • We exclude all implied warranties to the extent permitted by law
  • We are not liable for indirect, incidental or consequential damages

8. Safety and Responsibility.

8.1 Product Safety

  • All products meet applicable safety standards
  • Age recommendations and safety warnings must be followed
  • Adult supervision is recommended for young children

8.2 Limitation of Liability

  • Our liability is limited to the purchase price of the product
  • We are not responsible for injuries caused by improper use of the products
  • Parents and educators are responsible for proper use and supervision

9. Intellectual Property

9.1 Marks

  • Montessori® is a registered trademark; we are authorized dealers
  • Our names and logos are protected by trademark law

9.2 Copyright

  • Site content, images and descriptions are copyrighted
  • Unauthorized use of our content is prohibited

10. Privacy and Data Protection

10.1 Privacy Policy

  • Our Privacy Policy governs the collection and use of personal information
  • By using the site, you consent to our privacy practices

10.2 Data Security

  • We apply reasonable security measures to protect customer data
  • However, no method of transmission via the Internet is 100% secure

11. Conduct of the User

11.1 Prohibited Uses

  • It is not allowed to use the site for illicit purposes
  • It is forbidden to interfere with the functionality of the site
  • No false or misleading information may be provided

11.2 Account Security

  • Users are responsible for the security of their account
  • You must notify us immediately in case of unauthorized use

12. Changes

12.1 Changes to the Terms

  • We reserve the right to change the Terms at any time
  • Changes take effect immediately upon publication
  • Continued use of the site implies acceptance of the changes

12.2 Changes to the Products

  • Product specifications and availability may change without notice
  • We are not responsible for changes to products after purchase

13. Applicable Law

These Terms shall be governed by the laws of Italy, without regard to principles of conflicts of law. Any disputes will be resolved in the courts of Italy.

14. Safeguard Clause

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact

For questions about the Terms or our products, please contact us:
Address: Via Augusto Anfossi 13, Milan (zip code 20135), Italy
Email: info@stepbystep-store.com
Hours: 09.00 - 17.00 UTC

16. Additional Provisions.

16.1 Force Majeure
We are not responsible for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, war, terrorism, or governmental action.

16.2 Entire Agreement
These Terms constitute the entire agreement between you and us regarding the use of the Site and the purchase of products.

16.3 Waiver
Failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision.

By placing an order or using our site, you acknowledge that you have read, understand, and agree to these Terms and Conditions.

Last updated: [07.06.2025]