Terms and Conditions
Effective Date: 04.06.2025
Last Updated: 07.06.2025
1. Introduction
Welcome to Step by Step Store (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of Montessori educational products and materials from our online store.
By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
2. Company Information
Business Name: Step by Step Store
Address: Via compagnoni 26, Milan (zip 20129)
Email: info@stepbystep-store.com
Phone: 011 322 44 5
3. Products and Services
3.1 Product Information
- We sell authentic Montessori educational materials, toys, and learning resources
- All product descriptions, images, and specifications are provided for informational purposes
- We strive for accuracy but cannot guarantee that all product information is complete or error-free
- Products are subject to availability
3.2 Age Recommendations
- Age recommendations are provided as guidance based on Montessori principles
- Parents and educators are responsible for determining appropriateness for individual children
- Adult supervision may be required for certain products
3.3 Educational Use
- Products are designed for educational purposes following Montessori methodology
- We provide general guidance but are not responsible for specific educational outcomes
4. Ordering and Payment
4.1 Order Process
- Orders are subject to acceptance and availability
- We reserve the right to refuse or cancel orders at our discretion
- Order confirmation does not guarantee product availability
4.2 Pricing
- All prices are listed in Euros and include applicable taxes unless otherwise stated
- Prices are subject to change without notice
- Shipping costs are additional and calculated at checkout
4.3 Payment Methods
- We accept Visa, Visa Debit, JCB, Apple Pay, Google Pay
- Payment is required at the time of order
- All transactions are processed securely
4.4 Payment Issues
- Orders may be delayed or cancelled if payment cannot be processed
- Additional verification may be required for large orders
5. Shipping and Delivery
5.1 Shipping Areas
- We ship to EU and UK (not including Macedonia and Albania)
- Shipping restrictions may apply to certain products or locations
5.2 Delivery Times
- Estimated delivery times are provided at checkout
- Delivery times are estimates and not guaranteed
- Delays may occur due to circumstances beyond our control
5.3 Shipping Costs
- Shipping costs are calculated based on weight, size, and destination
- Free shipping may be available for orders over 100 Euros.
5.4 Risk of Loss
- Risk of loss transfers to buyer upon delivery to the specified address
- We are not responsible for packages lost, stolen, or damaged after delivery
6. Returns and Refunds
6.1 Return Policy
- Items may be returned within [number] days of delivery
- Items must be unused, in original packaging, and in resalable condition
- Custom or personalized items cannot be returned unless defective
6.2 Return Process
- Contact customer service to initiate a return
- Return shipping costs are the responsibility of the customer unless the item is defective
- Refunds will be processed within 3 business days after receiving returned items
6.3 Exchanges
- Exchanges are subject to product availability
- Price differences must be paid for upgraded items
6.4 Damaged or Defective Items
- Report damaged or defective items within 14 days of delivery
- We will replace or refund defective items at no cost to the customer
7. Warranties and Disclaimers
7.1 Product Warranties
- Products are warranted to be free from defects in materials and workmanship
- Warranty period varies by product type
- Normal wear and tear is not covered
7.2 Disclaimers
- Products are sold “as is” without additional warranties
- We disclaim all implied warranties to the extent permitted by law
- We are not liable for indirect, incidental, or consequential damages
8. Safety and Liability
8.1 Product Safety
- All products meet applicable safety standards
- Age recommendations and safety warnings must be followed
- Adult supervision is recommended for young children
8.2 Limitation of Liability
- Our liability is limited to the purchase price of the product
- We are not liable for injuries resulting from misuse of products
- Parents and educators are responsible for proper supervision and use
9. Intellectual Property
9.1 Trademarks
- Montessori® is a registered trademark; we are an authorized retailer
- Our brand names and logos are protected by trademark law
9.2 Copyright
- Website content, images, and descriptions are protected by copyright
- Unauthorized use of our content is prohibited
10. Privacy and Data Protection
10.1 Privacy Policy
- Our Privacy Policy governs the collection and use of personal information
- By using our website, you consent to our privacy practices
10.2 Data Security
- We implement reasonable security measures to protect customer data
- However, no method of transmission over the internet is 100% secure
11. User Conduct
11.1 Prohibited Uses
- Users may not use our website for any unlawful purpose
- Interference with website functionality is prohibited
- False or misleading information may not be provided
11.2 Account Security
- Users are responsible for maintaining account security
- Notify us immediately of any unauthorized use
12. Modifications
12.1 Terms Changes
- We reserve the right to modify these Terms at any time
- Changes will be effective immediately upon posting
- Continued use of our website constitutes acceptance of modified Terms
12.2 Product Changes
- Product specifications and availability may change without notice
- We are not liable for changes to products after purchase
13. Governing Law
These Terms are governed by the laws of Italy without regard to conflict of law principles. Any disputes will be resolved in the courts of Italy.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Contact Information
For questions about these Terms or our products, please contact us:
Address: Via compagnoni 26, Milan (zip 20129)
Email: info@stepbystep-store.com
Phone: 011 322 44 5
Hours: 09.00 – 17.00 UTC
16. Additional Provisions
16.1 Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, war, terrorism, or government actions.
16.2 Entire Agreement
These Terms constitute the entire agreement between you and us regarding the use of our website and purchase of products.
16.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
By placing an order or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: [07.06.2025]