Terms of service

1. Introduction

Welcome to Step by Step Store (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern the use of our website and the purchase of Montessori educational products and materials from our online store. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or our services.

1. Company Information

Trading name: Step by Step Store
Legal name: SBS SRL SEMPLIFICATA
Address: Via Augusto Anfossi 13, Milan, 20135, Italy
Email: info@stepbystep-store.com

1. Products and Services

3.1 Product Information
We sell authentic Montessori educational materials, toys and learning resources
All product descriptions, images and specifications are provided for informational purposes only
We make every effort to ensure accuracy, but we cannot guarantee that the information is complete or error-free
Products are subject to availability

3.2 Age Recommendations
Age recommendations are provided as guidelines based on Montessori principles
Parents and educators are responsible for assessing suitability for individual children
Some products may require adult supervision

3.3 Educational Use
The products are designed for educational purposes according to the Montessori method
We provide general guidance but are not responsible for specific educational outcomes

1. Orders and Payments

4.1 Order Process
Orders are subject to acceptance and availability
We reserve the right to refuse or cancel orders at our discretion
Order confirmation does not guarantee product availability

4.2 Prices
All prices are expressed in Euros and include applicable taxes, unless otherwise stated
Prices may change without notice
Shipping costs are additional and are calculated at checkout

4.3 Payment Methods
We accept Visa, Visa Debit, JCB, Apple Pay and Google Pay
Payment is required at the time of placing the order
All transactions are processed securely

4.4 Payment Issues
Orders may be delayed or cancelled if payment is not processed
Additional verification may be required for high-value orders

1. Shipping and Delivery

5.1 Shipping Areas
We ship to the EU and the United Kingdom, excluding North Macedonia and Albania
Restrictions may apply to certain products or locations

5.2 Delivery Times
Estimated delivery times are provided at checkout
Timeframes are indicative and not guaranteed
Delays may occur due to circumstances beyond our control

5.3 Shipping Costs
Shipping costs are fixed
Free shipping may be available for orders over €70

5.4 Risk of Loss
The risk of loss passes to the buyer upon delivery to the address provided
We are not responsible for packages that are lost, stolen or damaged after delivery

1. Returns and Refunds

6.1 Return Policy
Items may be returned within 14 days of delivery
Items must be unused, in their original packaging and in resalable condition
Personalised products cannot be returned unless defective

6.2 Return Procedure
Contact customer service to start the procedure
Return shipping costs are borne by the customer, except in the case of defective items
Refunds are processed within 3 business days of receiving the items

6.3 Exchanges
Exchanges depend on product availability
Any price differences must be paid by the customer

6.4 Damaged or Defective Items
Report any damaged or defective items within 14 days of delivery
We will replace or refund defective items at no additional cost to the customer

1. Returns and Refunds

6.1 Return Policy
Items may be returned within 14 days of delivery
Items must be unused, in their original packaging and in resalable condition
Personalised products cannot be returned unless defective

6.2 Return Procedure
Contact customer service to start the procedure
Return shipping costs are borne by the customer, except in the case of defective items
Refunds are processed within 3 business days of receiving the items

6.3 Exchanges
Exchanges depend on product availability
Any price differences must be paid by the customer

6.4 Damaged or Defective Items
Report any damaged or defective items within 14 days of delivery
We will replace or refund defective items at no additional cost to the customer

1. Warranties and Disclaimer

7.1 Product Warranties
Products are guaranteed to be free from defects in materials and workmanship
The warranty period varies depending on the product
Normal wear and tear is not covered

7.2 Disclaimer
Products are sold “as is” without any further warranties
We exclude all implied warranties to the extent permitted by law
We are not liable for indirect, incidental or consequential damages

1.  Safety and Liability

8.1 Product Safety
All products comply with applicable safety standards
Age recommendations and safety warnings must be followed
Adult supervision is recommended for young children

8.2 Limitation of Liability
Our liability is limited to the purchase price of the product
We are not liable for injuries caused by improper use of the products
Parents and educators are responsible for correct use and supervision

1.  Intellectual Property

9.1 Trademarks
Montessori® is a registered trademark; we are authorised retailers
Our names and logos are protected by trademark law

9.2 Copyright
Website content, images and descriptions are protected by copyright
Unauthorised use of our content is prohibited

1.  Privacy and Data Protection

10.1 Privacy Policy
Our Privacy Policy governs the collection and use of personal information
By using the website, you consent to our privacy practices

10.2 Data Security
We apply reasonable security measures to protect customer data
However, no method of transmission over the Internet is 100% secure

1.  User Conduct

11.1 Prohibited Uses
You may not use the website for unlawful purposes
Interfering with the functionality of the website is prohibited
False or misleading information must not be provided

11.2 Account Security
Users are responsible for the security of their account
You must notify us immediately in the event of unauthorised use

1.  Changes

12.1 Changes to the Terms
We reserve the right to amend these Terms at any time
Changes take effect immediately upon publication
Continued use of the website implies acceptance of the changes

12.2 Product Changes
Product specifications and availability may change without notice
We are not responsible for product changes after purchase

1. Governing Law

These Terms are governed by Italian law, regardless of conflict-of-law principles. Any dispute shall be resolved before the Italian courts.

1. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue to have full force and effect.

1. Contact

For questions about these Terms or our products, please contact us:
Address: Via Augusto Anfossi 13, Milan, 20135, Italy
Email: info@stepbystep-store.com
Hours: 09:00 – 17:00 UTC

1. Additional Provisions

16.1 Force Majeure
We are not responsible for delays or failures to perform due to circumstances beyond our control, including but not limited to natural disasters, war, terrorism or government actions.

16.2 Entire Agreement
These Terms constitute the entire agreement between you and us regarding the use of the website and the purchase of products.

16.3 Waiver
Failure to exercise or enforce any provision of these Terms shall not constitute a waiver of that provision.

By placing an order or using our website, you acknowledge that you have read, understood and accepted these Terms and Conditions.